StemCord Therapeutics (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the highest standards of data security and compliance. This policy describes how we collect, use, and protect your personal information, in accordance with applicable law and best practices.

1. Information We Collect

We may collect the following types of information through our website:

• Personal Information: Name, contact details (email, phone number), medical information provided during inquiry or consultations.

• Usage Data: IP address, device information, browser type, visited pages, and interactions with online forms and booking systems.

• Health Information (if provided): Details submitted for eligibility assessments and consultations, treated with strict confidentiality under medical guidelines.

2. How We Use Your Information

Your information is used for:

• Processing inquiries, appointments, and providing requested services

• Conducting eligibility and health assessments by medical professionals

• Enhancing user experience and personalizing our services

• Sending updates or relevant information about our preventive health programs and offerings

• Fulfilling legal and regulatory requirements, including consent and traceability protocols for stem cell therapies

3. Data Sharing and Disclosure

We do not sell or share your personal data with third parties except:

• To accredited medical laboratories and professionals directly involved in your care and treatment

• To regulatory authorities, where required by law or compliance standards

• With your explicit consent for referral or information sharing

All partners, including laboratory and hospital providers, are subject to strict data protection agreements and adhere to ethical, medically compliant data usage.

4. Data Security

We take privacy and security seriously:

• Data is stored in secure, access-controlled systems

• All medical and personal data is handled by qualified staff, with regular audits for compliance

• Sensitive data, such as health and treatment information, is encrypted and only accessible to authorized personnel

5. Your Rights

You have the right to:

• Access and request correction, deletion or limitation of your personal data

• Withdraw consent for data processing at any time (may affect your eligibility for certain services)

• Inquire about data handling or lodge a complaint with relevant authorities

6. Cookies and Analytics

Our Squarespace website may use cookies and analytics tools to improve site performance and user experience. You can adjust browser settings to manage cookie preferences.

7. International Data Transfers

Given our partnership with Singapore-based laboratories, your medical data may be processed and stored in Singapore under rigorous international standards and protocols.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legislation or services. We encourage users to review this page regularly for the latest information.

9. Contact

For any privacy inquiries, data requests or concerns, please use our Contact Form or reach out via the channels listed on our Contact Us page.